FAQ

FREQUENTLY ASK QUESTIONS

 

Ask about Caderno and shop without any doubt. Happy Shopping!

Shop with great ease and feel free to ask anything to know further about our system.

Q1 : What is Caderno?

Caderno is an online website for stationaries and notebooks. You can purchase our designed notebooks and other products easily with our website. We provide quality products and a secure purchase method to make your online shopping easier. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform for notebooks and stationaries.

 

Q2 : How can I trust Caderno?

Caderno is a registered company in Bangladesh. We have a license for legal business. There is no way that your product will not be delivered after you have paid for it. We are here for business & such things will only hamper our reputation. You can also check our customer’s reviews on our Facebook page to know about our service.

 

Q3 : What is the guarantee that the products are genuine? 

We can assure you that our product is genuine and the quality is perfect. The color and design with the picture shown on our website fully matched with real products. You can see our product pictures. They are taken by us and genuine.

 

Q4 : How does the site work?

  • It is such a simple process! Just follow the easy steps and start your shopping.
  • Step 1: Visit our website.
  • Step 2: You can order products without login to the site.
  • Step 3: Login on the website will give you the benefits of checking order history and present. state of your order. You also can use the offers and coupons for different products.
  • Step 4: You can browse the site or use our search option to find your desired product. A search filter will help you to find the product easily.
  • Step 5: You can add your selected products to the cart and place an order.
  • Step 6: Go to the checkout and fill the form with the required information to get your purchased products.
  • Step 7: Pay online, Bkash, or cash on delivery, which you prefer. Check your mail for a confirmation email. Receive the product. Done!

You will get an order confirmation message, payment status, and delivery confirmation message after purchasing any product.

 

Q5 : Why Sign Up an account on Caderno?

By signing up you can get some extra features to use. You can check your order history with your account. You also can see the state of your purchased product. With an account, you can enjoy different offers and discounts given by Caderno.

 

Q6 : How to sign up on Caderno?

Visit our website. There is an icon of the user. Click on that and it will show the login popup. Click on the register button to open the signup page. Fulfill the form with the required information. Then click the Register button to complete the process. After that, you can log in on your account with your username or email and password.

 

Q7 : How do I know about the offers and discounts given on products?

You can see our Facebook and Instagram pages to know about discounts and different offers. The offers will also show in our website based on different products. For the special and regular customer the discount coupon and other offer messages will send to their email or text message.

 

Q8 : How do I know if an item is out of stock?

All items are in stock unless “Out of stock” is indicated. If there is any product out of stocks, then it will be shown in product details. In receipt of your order, if any items are unavailable, we will inform you by message or call, and we will offer you a refund or alternative products if possible.

 

Q9 : How do I know that my order has successfully submitted? 

You will receive an email with an invoice containing the order reference number and details of your purchase. It will show you that your order is on the process. You will get another email when you complete your payment. When your order dispatched you will get the final confirmation email with the time of delivery.

 

Q10 : When will my payment be deducted?

Your payments will take when you place your order, just after we performed a security check.

 

Q11 : How can I pay?

We have various methods of payment options available for your best experience. You can pay using BKash, Debit/Credit Cards, and Cash on delivery

 

Q12 : What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you even can’t make the payment, please contact us about the problem. We can manage the order manually.

 

Q13 : How can I change the delivery address?

Sign in to your account and go to “my account.” On “my account,” you can change all your contact information.

 

Q14: What are the delivery charges?

Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment made.

 

Q15 : How to get a discount?

If you have an account on our website you will get discounts on different products. You can see them on the website as well as on our Facebook and Instagram pages.

 

Q16 : How do I use a discount coupon?

To use a discount coupon, please follow these steps:

  • Place your order.
  • Proceed to checkout.
  • Enter your Coupon Code at the box indicating “Coupon Code”. Simply type or copy and paste (recommended) the code in this text field.
  • Submit your order to see the final amount with your promotion discount applied.

 

Q17 : What are the terms and conditions?

You can see the terms and conditions on our website to know more.

 

Q18 : Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.